Overview
Our service supports clinics by handling both inbound and outbound SMS messages. Clinics use our platform to manage appointment scheduling, confirmations, reminders, and customer support efficiently.
This system allows medical spas and plastic surgery clinics to streamline communication with their clients while enhancing reliability and compliance for all participants.
Users engage with the service through SMS, ensuring simple and direct support for appointment-related matters.
Information We Collect
• Contact info: phone number
• Message content: SMS messages users send and receive
• Appointment-related details users provide (e.g., preferred time, service type)
• Technical data: IP address, timestamps, device/browser metadata (if applicable)
• Optional: clinic-level configuration data (hours, services) if the user is a clinic admin.
We limit collection to information necessary for delivering a secure and functional SMS scheduling experience.
How We Use Information
• Provide and operate the SMS scheduling/support service
• Respond to user requests and messages
• Confirm, reschedule appointments, and send expected reminders
• Improve reliability, prevent abuse/fraud, debugging
• Maintain records for legal compliance and dispute resolution
SMS / Messaging Consent
Users opt in by initiating a text conversation or by providing their number to a clinic for scheduling messages. Message frequency may vary. Message & data rates may apply.
Opt-out: Reply STOP to unsubscribe. Help: Reply HELP for support. These options are always available for your convenience.
Sharing of Information
• We do not sell personal information
• We share only with service providers needed to run the product (such as SMS provider, hosting)
• Legal/compliance requests
• With clinics involved in the conversation for scheduling and support
Data Retention
We retain data only as long as necessary for service delivery, compliance, or legal purposes. When no longer required, data is deleted or anonymized.
I love turning complex problems into simple, beautiful, and user-friendly experiences. With a strong focus on UX/UI, I design products that not only look great but also feel effortless to use.
Security
We use access controls, encryption in transit, least privilege, and active monitoring. Absolute security cannot be guaranteed, but we take significant measures to protect your data.
I love turning complex problems into simple, beautiful, and user-friendly experiences. With a strong focus on UX/UI, I design products that not only look great but also feel effortless to use.
Your Choices / Rights
• Opt out of SMS by replying STOP
• Request deletion or access via email
• Update incorrect information through the clinic or support channel
I love turning complex problems into simple, beautiful, and user-friendly experiences. With a strong focus on UX/UI, I design products that not only look great but also feel effortless to use.
Children’s Privacy
This service is not directed to children under 13. We do not knowingly collect personal information from anyone under 13 years of age.
International Users
Data may be processed and stored in the United States. By using the service, you consent to possible data transfer to the U.S.
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